Privacy Policy for Candied Canterbury Tales
Welcome to Candied Canterbury Tales. We are dedicated to crafting exquisite artisan candies, themed sweets, and literary-inspired treats. This Privacy Policy outlines how Candied Canterbury Tales ("we", "us", or "our online platform") collects, uses, and protects your personal information when you visit or make a purchase from our site.
1. Information We Collect
When you interact with our site, we may collect various types of information, including information that can identify you personally.
- Personal Identifiable Information (PII): This includes details you provide when placing an order, such as your name, billing address, shipping address, email address, and phone number. When you create an account, we store this information to streamline future purchases.
- Transaction Information: Details about the products you purchase, the date and time of the transaction, and payment method details (though we do not store full credit card numbers; these are handled by secure payment processors).
- Communication Data: Records of your interactions with us, such as emails, chat transcripts, or phone call notes, when you contact customer service.
- Device and Usage Information: Information about your device (e.g., IP address, browser type, operating system) and how you use our site (e.g., pages viewed, time spent on pages, referral sources). This is often collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, all aimed at providing you with an exceptional experience on our online platform:
- To Process Orders: We use your personal and transaction information to process your purchases, fulfill bulk candy orders, create custom gift baskets, and deliver your products.
- To Provide Customer Service: To respond to your inquiries, provide support, and resolve any issues related to your orders or our services.
- To Improve Our Services: We analyze usage data to understand how our site is used, identify areas for improvement, and enhance the user experience and product offerings.
- For Marketing and Promotions: With your consent, we may send you emails about new literary-inspired treats, special offers, or other news related to Candied Canterbury Tales. You can opt out of these communications at any time.
- For Security and Fraud Prevention: To protect our online platform, customers, and business from fraudulent transactions and other illicit activities.
- To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes.
3. Sharing Your Information
We value your trust and are committed to keeping your information private. We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, and marketing assistance. These providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
- Legal Compliance and Protection: If required by law, court order, or governmental regulation, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers and encryption technologies (SSL). Payment transactions are processed through a gateway provider and are not stored or processed on our servers.
6. Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive that help us provide customized services. We use cookies to remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, if you disable cookies, some of our services may not function properly.
7. Children's Privacy
Our online platform and services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our files.
8. Changes to This Privacy Policy
Candied Canterbury Tales may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Candied Canterbury Tales
559 Park Avenue
New York, NY 11205
US